Terms and Conditions

 
SAXOPRINT Limited Website Terms and Conditions of Supply


1. Scope of the Terms and Conditions

1.1. This page (together with the documents expressly referred to on it) tells you (Customer) information about us (SAXOPRINT) and the legal terms and conditions (Terms) on which SAXOPRINT supplies any of the products (Products) listed on the website www.saxoprint.co.uk (Website).

1.2. These Terms will apply to any contracts between SAXOPRINT and Customer for the sale of Products concluded via the Website (Contract) to the exclusion of any other terms that Customer seeks to impose or incorporate, or which may be implied by trade, custom, practice or course of dealing (except where SAXOPRINT has given its prior written consent). For the avoidance of doubt, any replies by SAXOPRINT that reference out to any of Customer’s correspondence which itself makes reference to the Customer's purchasing terms and conditions shall not have the effect of incorporating such purchasing terms and conditions.

1.3. To the extent there is any inconsistency between the provisions of these Terms and the provisions of any other documents issued by SAXOPRINT which are contained on the Website or otherwise made available to Customer, the provisions of these Terms shall prevail.

1.4. Customer should read these Terms carefully and make sure it understands them before ordering any Products from the Website. Please note that before placing an order, Customer will be asked to agree to these Terms. Customer should print a copy of these Terms for future reference.

1.5. SAXOPRINT may amend these Terms from time to time. Every time Customer wishes to order Products, it should check these Terms to ensure it understands the terms which will apply at that time.

2. Information about SAXOPRINT

2.1. SAXOPRINT operate the Website. SAXOPRINT Limited is a company registered in England and Wales under company number 06325849 with its registered office at 1 Bedford Row, London, WC1R 4BZ. SAXOPRINT’s main trading address is GW2 Great West House, Great West Road, Brentford, London, TW8 9HU . SAXOPRINT’s VAT number is GB930 6484 23.

2.2. To contact SAXOPRINT, please refer to the Contact page www.saxoprint.co.uk/contact.

3. How the Contract is formed between SAXOPRINT and Customer

3.1. For the steps Customer needs to take to place an order through the Website, Customer should refer to the Customer Information page (http://www.saxoprint.co.uk/customer-information)

3.2. Customers will be required to register to use the Website before placing any orders. Customer is advised to read SAXOPRINT’s Privacy Policy http://www.saxoprint.co.uk/data-protection prior to such registration.

3.3. SAXOPRINT’s order process allows Customer to check and amend any errors before submitting an order. Customers should take the time to read and check all orders at each stage of the order process.

3.4. After Customer places an order, Customer will receive an order confirmation from SAXOPRINT with a summary of the order. However, this does not mean that the order has been accepted. SAXOPRINT’s acceptance of the order will take place as described in condition 3.5.

3.5. The Contract between Customer and SAXOPRINT shall only be concluded after the Artwork (defined in condition 5.1 below) has been transmitted by Customer and SAXOPRINT has sent a separate order confirmation via e-mail (Acceptance of Order). SAXOPRINT will send the Confirmation via e-mail within five days after receiving the Artwork.

3.6. The application of the UN Sales Convention on the International Sale of Goods (CISG) shall not apply to the Contract.

3.7. All offers are subject to prior sale.

4. Status of Customer

4.1. For the purposes of these Terms, Customer shall be deemed to be purchasing as a business if it enters into the Contract, or holds itself out as entering into the Contract, in the course of a business and/or it is purchasing Products which are not of a type ordinarily supplied for private use or consumption.

4.2. If Customer is purchasing as a consumer:

4.2.1. Customer may only purchase Products from the Website if Customer is at least 18 years old; and
4.2.2. Customer has legal rights in relation to any Products that are faulty or not as described. Customer can obtain advice about their legal rights from the Citizens' Advice Bureau or Trading Standards. Nothing in these Terms will affect these legal rights.

4.3. If Customer is purchasing as a business:

4.3.1. Customer confirms it has the authority to bind any business on whose behalf it uses the Website to purchase Products; and
4.3.2. Customer acknowledges and agrees that these Terms and any document expressly referred to in them constitute the entire agreement between SAXOPRINT and Customer. Customer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of SAXOPRINT which is not set out in these Terms or any document expressly referred to in them.

5. Content of the Order and Proof Requirements

5.1. SAXOPRINT completes all orders solely on the basis of print data and information (Artwork) submitted by Customer. Customer must ensure it has read and understood its responsibilities contained in these Terms and which are set out in more detail on the Artwork guide http://www.saxoprint.co.uk/service-help/artwork-instructions/attach-artwork (Format Requirements).

5.2. Customer must check the Artwork carefully against the Format Requirements before submitting to SAXOPRINT. Except as otherwise set out in this condition 5, SAXOPRINT will not review any Artwork for compliance with the Format Requirements or otherwise for any typographical errors.

5.3. When SAXOPRINT has received the Artwork from Customer, SAXOPRINT will perform a ‘Standard Artwork Check’ on every order submitted by Customer. The extent to which SAXOPRINT checks the Artwork is detailed on the FAQ page [http://www.saxoprint.co.uk/faq].

5.4. Where Customer has elected for SAXOPRINT to perform a ‘Superior Artwork Check’ and/or a ‘Proof’ on the Products, SAXOPRINT shall charge a fee for such service. The extent of the check to be performed on the Artwork, and the relevant fee for such services, is set out on the FAQ page [http://www.saxoprint.co.uk/faq].

5.5. Where SAXOPRINT has produced a proof for Customer pursuant to performing a Superior Artwork Check or Proof on the Artwork, Customer acknowledges and accepts that such proof is merely illustrative of the final Product to be produced by SAXOPRINT and SAXOPRINT shall have no liability to Customer for slight variations in the final Product from the proof supplied.

5.6. If, when SAXOPRINT performs either the Standard Artwork Check or Superior Artwork Check, SAXOPRINT discovers that the Artwork supplied by Customer is defective or does not comply with the Format Requirements, SAXOPRINT will notify Customer and request Customer either provides corrected Artwork or permits SAXOPRINT to edit the Artwork to the extent necessary to comply with the Format Requirements before SAXOPRINT completes the order.

5.7. In the event that Customer notifies SAXOPRINT that it wishes to proceed with the order without correcting any defects in the Artwork, or amending such Artwork so it complies with the Format Requirements, Customer does so at its own risk.

5.8. If additional costs arise due to the inaccuracy of the Artwork, these will be borne by the Customer.

5.9. Where Customer has not submitted Artwork in CMYK mode in accordance with the Format Requirements, SAXOPRINT shall be entitled to convert the Artwork to ensure it complies with the Format Requirements. In these circumstances, the liability for any resulting colour deviations lies solely with the Customer. By transmitting the Artwork in any other mode than the specified CMYK mode, the Customer acknowledges and agrees that the conversion is carried out at Customer’s own risk.

5.10. For the avoidance of doubt, SAXOPRINT will not accept any responsibility or liability for any colour variations, irregularities or other defects whatsoever of the Products ordered by Customer which are caused as a result of Artwork not complying with the Format Requirements, including (but not limited to) graphics and images, colours and colour mode, cut, fonts and lines.

5.11. SAXOPRINT reserves the right to refuse any orders and/or terminate any Contracts where the transmitted Artwork contains defamatory, pornographic, fascist, radical content or any other material which is obscene, offensive, hateful or inflammatory.

5.12. After the Contract is formed, Customer shall only be entitled to make changes to the order provided Customer remains liable for any additional costs incurred by SAXOPRINT in making such changes.

5.13. SAXOPRINT has committed itself to remaining neutral. Print orders with sponsoring are therefore not possible for the following topics: political, religious/ideological, racist, gender biased, pro violence or similar topics. SAXOPRINT reserves the right to change such print orders accordingly or to refuse or cancel them in accordance with Section 5.11.

6. Rights of revocation and exclusions to revocation in consumer contracts

Right of revocation for delivery of multiple goods not manufactured according to customer specifications and delivered in multiple consignments

Revocation policy

You have the right to revoke this contract within 14 days without giving reasons.

The revocation period shall be 14 days from the day on which you or a third party nominated by you who is not the carrier took possession of the last goods.

To exercise your right of revocation, you must inform us

SAXOPRINT Limited
GW2 Great West House
Great West Road
London, TW8 9HU

by means of a clear statement (e.g. a letter sent by post, fax or email etc.) regarding your decision to revoke this contract. You may use the Sample Revocation Form attached; this is not mandatory, however.

To observe the revocation period it shall be sufficient for you to send the notification of the exercising of the right of revocation before the expiry of the revocation period.

Consequences of revocation

If you revoke this contract, we shall refund you all payments that we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that you chose a type of delivery other than the reasonable standard delivery offered by us), immediately and no later than within 14 days of the date on which we received the notice of revocation of this contract. We will make the reimbursement using a bank transfer; in any event, you will not incur any fees as a result of the reimbursement. Under no circumstances will you be charged any bank charges for this repayment. We may withhold the repayment until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is the earlier.

You must send back or transfer the goods immediately and in all cases no later than 14 days from the date on which you notify us of the revocation of this contract to SAXOPRINT Limited, GW2 Great West House, Great West Road, London, TW8 9HU. This deadline shall be considered met if you send the goods before the expiry of the period of 14 days. We shall bear the costs of returning the goods. You shall pay for any diminished value of the goods only if this diminished value is attributable to your handling of the goods in any way other than what is necessary to ascertain the quality, nature and functioning of these.


End of revocation policy

6.1. This right of revocation shall not apply for the delivery of goods that have been produced according to customer specifications.

The right of revocation shall not exist for distance sales contracts
- for the supply of goods which are not prefabricated and the production of which is determined by an individual choice or decision of the consumer or which are clearly tailored to the personal needs of the consumer.

If the printed materials are produced via the SAXOPRINT website according to customer specifications, no legal right of revocation shall exist. No contractual right of revocation is granted.

7. Communication

7.1. Applicable laws require that some of the information or communications SAXOPRINT send to Customer should be in permanent form and for this purpose, SAXOPRINT shall confirm such information to Customer by email, which Customer accepts is a permanent form of communication.

7.2. When registering to use the Website, Customer shall provide an e-mail address for communications between SAXOPRINT and Customer. Customer shall ensure such email address is valid and functioning. In particular, Customer shall ensure that the settings of the spam filter on its e-mail account allows the receipt by Customer of e-mails sent by SAXOPRINT.

7.3. In the case of Customers purchasing as a business:

7.3.1. Customer acknowledges and agrees that this e-mail address shall be stored by SAXOPRINT and used in respect of any future orders received from the Customer until revoked or modified by the Customer;
7.3.2. any notice or communication sent by SAXOPRINT to Customer, or by Customer to SAXOPRINT will be deemed received and properly served (i) immediately when posted on the Website (ii) in the case of e-mails, 24 hours after an e-mail is sent, or (iii) in the case of letter, three days after the date of posting.

8. Price of the Products and Delivery Charges

8.1. The price of the Products will be as quoted on the Website.

8.2. SAXOPRINT takes all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the Website. However, if SAXOPRINT discovers an error in the price of Products(s) ordered by Customer, condition 8.5 will apply.

8.3. Prices for the Products may change from time to time, but changes will not affect any order which SAXOPRINT has confirmed with an Order Confirmation.

8.4. The price of the Products includes packaging and delivery charges.

8.5. The Website contains a large number of Products. It is always possible that, despite SAXOPRINT’s best efforts, some of the Products on the Website may be incorrectly priced. If SAXOPRINT discover an error in the price of the Products Customer has ordered, SAXOPRINT will inform Customer of this error and SAXOPRINT will give Customer the option of continuing to purchase the Product at the correct price or cancelling the order. SAXOPRINT will not process Customer’s order until it has received Customer’s instructions. If SAXOPRINT is unable to contact Customer using the contact details Customer provided during the order process, SAXOPRINT will treat the order as cancelled and notify Customer in writing. If the pricing error is obvious and unmistakeable and could have reasonably been recognised by Customer as a mispricing, SAXOPRINT do not have to provide the Products to Customer at the incorrect (lower) price.

8.6. The Customer will be charged additionally for any subsequent changes requested by the Customer, including if this request results in machine downtime or additional production costs in the event of a complete or partial cancellation (except if the cancellation is pursuant to the consumer’s rights under condition 6). Additional charges are also payable if Customer requests repeated samples due to a slight deviation from the template.

8.7. Any Superior Artwork Check or Proof that is ordered by Customer shall be subject to an additional fee in accordance with condition 5.4 of these Terms.

8.8. If Customer obtains a quotation for Products from SAXOPRINT either by e-mail or through the Website, this does not constitute an offer by SAXOPRINT and shall only be valid for a period of 14 days from its date of issue. All quotations are subject to the condition that the order details underlying the quotation at the time of issue remain unchanged, and Artwork to be received from Customer is received within one week of Customer placing the order.

9. VAT

9.1. The price of the Products automatically includes VAT (if any, which shall be at the sole discretion of SAXOPRINT) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of the order and the date of delivery, SAXOPRINT will adjust the VAT payable by Customer, unless Customer has already paid for the Products in full before the change in VAT takes effect.

9.2. If Customer believes that the Product it has purchased should be zero rated for VAT purposes, Customer shall notify SAXOPRINT immediately following receipt of the Order Confirmation and confirm the reasons for this. SAXOPRINT will investigate such claim and if it considers (acting reasonably) that such Product should be zero rated for VAT purposes, SAXOPRINT shall reimburse Customer for any overpayment made in respect of VAT.

9.3. Customers who are registered for VAT purposes must provide to SAXOPRINT a valid VAT registration number at the time of placing an order. SAXOPRINT is entitled to retain such information and apply this VAT registration number to any subsequent orders until SAXOPRINT is notified by Customer in writing that the VAT registration number is no longer valid.

10. Payment

10.1. Customer may pay for Products at the time of placing the order using a debit card or credit card, PAYPAL or Sofort Banking, or pay by bank transfer after placing an order. Customers should note that where payment is made by bank transfer after placing an order, SAXOPRINT shall not start production of the Products until payment has been received in full.

10.2. No other payment methods or terms shall apply unless expressly agreed with SAXOPRINT In writing.

10.3. SAXOPRINT shall issue a separate invoice for each Product ordered by Customer.

10.4. If Customer does not make any payment due to SAXOPRINT by the due date for payment, SAXOPRINT may charge interest to Customer in the following amounts:

10.4.1. if Customer is purchasing as a consumer, interest may be charged on the overdue amount at the rate of 3% a year above the base lending rate of the Bank of England from time to time; or
10.4.2. if Customer is purchasing as a business, interest may be charged on the overdue amount at the rate of 8% above the base lending rate of the Bank of England from time to time.

10.5. Interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. Customer must pay SAXOPRINT interest together with any overdue amount.

10.6. In the event that Customer makes a payment in error, it is the responsibility of Customer to notify SAXOPRINT and request SAXOPRINT reimburse such sum. Subject to confirmation by SAXOPRINT that it has received such overpayment, SAXOPRINT shall reimburse the sum to Customer. Where the repayment of any such sum by SAXOPRINT is subject to an additional charge, SAXOPRINT shall be entitled to deduct the amount of any charge from the sum to be reimbursed.

10.7. SAXOPRINT GmbH reserves the right to carry out a credit check and is entitled to share personal information with the credit reference agency specified below for the purpose of assessing the customer’s credit and obtaining and processing information. Your legitimate interests are taken into account in accordance with legal provisions.

Creditsafe
Bryn House,
Caerphilly Business Park,
Van Road,
Caerphilly
CF83 3GG
United Kingdom
Telephone 02920 886 500
Email ukinfo@creditsafeuk.com

In order to be able to provide you with services prior to payment (payment by invoice, instalments, etc.), we first need to ensure that these payment methods will not be misused and that consumers will be protected against overspending. Our company is therefore linked to the credit risk warning system of the credit reference agency (Creditsafe, Bryn House, Caerphilly Business Park,Van Road,Caerphilly
CF83 3GG, United Kingdom), ensuring protection against defaults in payment due to inability to pay, against misuse based on refusal to pay and against misuse by third parties.

In order to be able to obtain a credit check from the credit reference agency, we provide it with your personal and address information. You can informally retract consent for your data to be shared with the credit reference agency at any time, in which case the payment options available to you will be restricted to advance payment and e-payment. In such a case, we are no longer able to provide you with services prior to payment and, if applicable, must discontinue them.

We also provide the credit reference agency with personal contract information and information about payment behaviour that does not comply with contract stipulations, and obtain the same information regarding your contractual relationships with others that develop during our contractual dealings with you. This information is shared within the bounds of what is legally permissible and solely for the purpose of protecting the legitimate interests of our company or those of another contracting partner, all the while taking into account your legitimate interests and your concerns regarding the termination of reporting. The credit reference agency is only provided with information regarding behaviour that does not comply with contract stipulations if you have expressly provided consent in one of the forms stipulated by the requirements of Sec. 4a, Para. 1, of the German Federal Data Protection Act (Bundesdatenschutzgesetz – BDSG).

Nevertheless, we reserve the right and are permitted by law to provide the aforementioned credit reference agency with your personal information regarding a claim for payment if you are late on a payment, if you have received two warnings in writing following the due date of the payment, if four weeks have passed between the first warning and the reporting, and if you have not challenged the legitimacy of the claim for payment. We will provide you with sufficient notice before providing the credit reference agency with your information. We would like to point out that, unlike in the past, regulations do not require an individual assessment in consideration of your interests to be carried out prior to reporting to the credit reference agency and the process is now automated to a much higher degree.

We would like to point out that you have a right to information from SAXOPRINT GmbH (saxoprint.de) and the Federation of Creditreform Associations as stipulated in Sec. 34, Para. 2 and Para. 4, of the German Federal Data Protection Act (Bundesdatenschutzgesetz – BDSG).


11. Delivery

11.1. Delivery times can be selected in the configuration page of the website and are individually calculated by SAXOPRINT.

11.2. SAXOPRINT will endeavour to deliver the Products as soon as possible after Customer’s order has been accepted and SAXOPRINT has completed the production of the Products.

11.3. SAXOPRINT will advise the Customer of the estimated date of delivery of the Products, however Customer accepts that time is not of the essence in relation to any estimated dates given by SAXOPRINT.

11.4. For the avoidance of doubt, SAXOPRINT shall not commence production on the Products until it has received payment in full for the Products and it is in receipt of the final Artwork following the completion of any Standard Artwork Check, Superior Artwork Check or Proof. Payment and artwork must be submitted by 5:00 pm (2:00 pm for Overnight products) for that day to count as a work day. The delivery time is calculated starting with the acceptance of payment and artwork.

11.5. Delivery will be completed when SAXOPRINT delivers the Products to the address given by Customer during the order process. If Customer is purchasing as a business, delivery will be completed when SAXOPRINT delivers the Products to Customer’s nominated carrier.

11.6. If Customer is not available at the delivery address, SAXOPRINT will leave a note that the Products have been returned to SAXOPRINT’s premises and Customer must contact SAXOPRINT to rearrange delivery. In circumstances where SAXOPRINT has re-arranged delivery and Customer is not available at the delivery address on the agreed date and time to take delivery of the Products, SAXOPRINT shall be entitled (at its discretion) to charge Customer for any additional costs reasonably incurred by SAXOPRINT in attempting to re-deliver the Products.

11.7. The Products will be at the risk of the Customer from completion of delivery. Customer shall only own the Products once SAXOPRINT has received payment in full for the Products.

11.8. Delivery of the Products shall be performed during normal business hours, being Monday to Friday 8am to 7pm.

11.9. The delivery of prospectuses takes place on disposable pallets; shipment tracking is not possible in this case.

11.10. SAXOPRINT may deliver the Products by instalments, which shall be invoiced and paid for separately. Each instalment shall constitute a separate Contract and SAXOPRINT shall pay the additional shipping charges relating to any subsequent instalments. Any delay in delivery or defect in an instalment shall not entitle Customer to cancel any other instalment.

11.11. Customer acknowledges and agrees (except in the case of a consumer) that it shall dispose of all transportation packaging unless otherwise agreed between the parties in writing. In any event, Customer shall not be entitled to return the transportation packaging except if the packaging is returned immediately after delivery of the Products and if the packaging is clean, free of debris and sorted according to the type of packaging.

11.12. Where Customer is purchasing as a business, Customer shall not be entitled to reject the Products if SAXOPRINT delivers up to and including 10% more or less than the quantity of Products ordered, but a pro rata adjustment shall be made to the order invoice on receipt of notice from Customer that the wrong quantity of Products was delivered. For deliveries from special paper orders less than 1,000 kg, the percentage increases to 20%, and for deliveries from special paper orders over 1,000 kg, the percentage is 15%.

11.13. For the avoidance of doubt, SAXOPRINT shall not be liable for any delay in delivery of the Products that is caused by an Event Outside the Control of SAXOPRINT or Customer's failure to provide SAXOPRINT with adequate delivery instructions or any other instructions that are relevant to the supply of the Products.

12. Event Outside the Control of SAXOPRINT

12.1. SAXOPRINT shall not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under a Contract that is caused by an Event Outside the Control of SAXOPRINT. An Event Outside the Control of SAXOPRINT is defined below in condition 12.2.

12.2. An Event Outside the Control of SAXOPRINT means any act or event beyond SAXOPRINT’s reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

12.3. If an Event Outside the Control of SAXOPRINT takes place that affects the performance of SAXOPRINT s obligations under a Contract:

12.3.1. SAXOPRINT will notify Customer as soon as reasonably possible; and

12.3.2. SAXOPRINT’s obligations under a Contract will be suspended and the time for performance of its obligations will be extended for the duration of the Event Outside the Control of SAXOPRINT.

12.4. If the Event Outside the Control of SAXOPRINT extends beyond four weeks, Customer shall be entitled to cancel the Contract.

13. Warranty

13.1. Where Customer’s Products arrive in a damaged or defective condition, or Customer claims the Products are not as described, Customer must notify SAXOPRINT immediately and, in any event, no later than 7 days following delivery of the Products. Subject to Customer giving SAXOPRINT a reasonable opportunity of examining such Products and Customer (if asked to do so by SAXOPRINT) returning such Products to SAXOPRINT at SAXOPRINT’s cost, SAXOPRINT will provide a full refund of the price paid by Customer including return postage and packing.

13.2. If Customer returns any Products to SAXOPRINT and SAXOPRINT can prove they were not damaged or defective when Customer received them, or are not described, SAXOPRINT may send them back to Customer, claiming the cost of return postage and no refund shall be due to Customer.

13.3. For the avoidance of doubt, SAXOPRINT shall not be liable to accept any returned Products from Customer in circumstances where the Product is based on Artwork produced by Customer which fails to comply with the Format Requirements stipulated by SAXOPRINT.

13.4 The details communicated are not guaranteed characteristics, but describe or characterise a specific service. Insofar as the product can still be used for its contractually intended purpose, commercial deviations are permissible. Particularly in the case of coloured reproductions in all production processes including within products in the same order and within the same print run, small colour deviations are not defects. This also applies to colour deviations on any order previously printed with SAXOPRINT. The same applies to comparisons between other documents (e.g., digital proofs, colour proofs) and the final product. A certain orientation of the paper cannot be guaranteed. Due to production or machinery, unavoidable minor differences in cutting and folding tolerances may occur which do not entitle the customer a reprint or compensation.

13.5 The specifications of the printing process are not binding. A certain printing process is not guaranteed and is therefore no reason for a complaint.

13.6 Any deliveries that are over or short (up to 10%) of the ordered amount cannot be objected to due to the insignificance of the deviation. This also applies if the service option to send the order to multiple addresses is selected. The amount sent will be charged. For deliveries of less than 1,000 kg, there is an additional price increase of 20%, in all other cases of 15%. This excludes deliveries to consumers.

14. Liability

SAXOPRINT’s liability if Customer is purchasing as a consumer

14.1. If SAXOPRINT fails to comply with these Terms, SAXOPRINT is responsible for any loss or damage suffered by Customer that is a foreseeable result of SAXOPRINT’s breach of the Terms or SAXOPRINT’s negligence. Loss or damage will be foreseeable if they are an obvious consequence of SAXOPRINT’s breach or if they were contemplated by Customer and SAXOPRINT at the time the Contract was entered into.

14.2. SAXOPRINT does not in any way exclude or limit its liability for:

14.2.1. death or personal injury caused by our negligence;
14.2.2. fraud or fraudulent misrepresentation;
14.2.3. any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
14.2.4. any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
14.2.5. defective products under the Consumer Protection Act 1987.

SAXOPRINT’s liability if Customer is purchasing as a business

14.3. Nothing in these Terms limit or exclude SAXOPRINT’s liability for:

14.3.1. death or personal injury caused by our negligence;
14.3.2. fraud or fraudulent misrepresentation;
14.3.3. breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
14.3.4. defective products under the Consumer Protection Act 1987.

14.4. Subject to condition 14.3, SAXOPRINT will under no circumstances whatever be liable to Customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

14.4.1. any loss of profits, sales, business, or revenue;
14.4.2. loss or corruption of data, information or software;
14.4.3. loss of business opportunity;
14.4.4. loss of anticipated savings;
14.4.5. loss of goodwill; or
14.4.6. any indirect or consequential loss.

14.5. Subject to condition 14.3 and condition 14.4, SAXOPRINT’s total liability to any business Customer in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed 200% of the price of the Products.

14.6. Except as expressly stated in these Terms, SAXOPRINT does not give any representation, warranty or undertaking in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, SAXOPRINT will not be responsible for ensuring that the Products are suitable for Customer’s purposes.

15. Communications between SAXOPRINT and Customer

15.1. When these Terms refer to "in writing", this will include e-mail.

15.2. If Customer is purchasing as a consumer:

15.2.1. To cancel a Contract in accordance with Customer’s legal right to do so as set out in condition 6 Customer must contact SAXOPRINT in accordance with condition 6.3..
15.2.2. If Customer wishes to contact SAXOPRINT t in writing for any other reason, Customer can send this to SAXOPRINT by e-mail or by pre-paid post to [SAXOPRINT Limited] at [service@saxoprint.co.uk or SAXOPRINT Limited, GW2 Great West House, Great West Road, London, TW8 9HU]. Customer can always contact SAXOPRINT using the Customer Services telephone line.
15.2.3. If SAXOPRINT have to contact Customer or give Customer notice in writing, SAXOPRINT will do so by e-mail or by pre-paid post to the address Customer provided in the order.

15.3. If Customer is purchasing as a business, any notice given by Customer to SAXOPRINT, or by SAXOPRINT to Customer, will be deemed received and properly served immediately when posted on our Website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee. The provisions of this condition shall not apply to the service of any proceedings or other documents in any legal action.

16. Termination

16.1. Where Customer decides not to proceed with an order having obtained a Superior Artwork Check and/or Proof from SAXOPRINT, it must notify SAXOPRINT immediately in writing. Customer shall be liable to pay the additional costs incurred by SAXOPRINT in carrying out such Superior Artwork Check and/or Proof.

16.2. Before sending an Order Confirmation, SAXOPRINT has the right to cancel Customer's order, if Customer does not deliver Artwork that complies with the Format Requirements within a period of four weeks from date of order.

17. Personal Data

17.1. SAXOPRINT processes personal data in accordance with its Privacy Policy [http://www.saxoprint.co.uk/data-protection].

17.2. SAXOPRINT will use the personal information provided by Customer to:

17.2.1. supply the Products;
17.2.2. process the payment for such Products; and

17.3. Save as set out in condition 17.4 below, SAXOPRINT does not pass any personal data to any other third party.

17.4. SAXOPRINT uses a trusted third party to store the personal data it collects. Further details about this processing are set out in the Privacy Policy [http://www.saxoprint.co.uk/data-protection].


18. Archiving

SAXOPRINT shall not archive Products belonging to Customer (including in particular data and media) without prior written agreement and upon such payment terms as SAXOPRINT shall in its sole discretion determine. Customer shall be responsible for insuring such archived Products.

19. Trade marks / Copyright

The Customer shall indemnify SAXOPRINT against any and all claims, liability, costs losses, damages and expenses arising out of the use by SAXOPRINT of the materials provided to SAXOPRINT by Customer including (without limitation) the Artwork.

20. Obligatory notification of the battery law

Old batteries should not be disposed of in the normal household rubbish. You can return used batteries without additional costs added to the shipping costs. As a Consumer, you are obligated to return old batteries. Batteries containing pollutants are labelled with a symbol of a crossed out rubbish bin and the chemical symbol of the hazardous metal which classifies the battery as a pollutant (Cd, Hg, or Pb). "Cd" stands for cadmium."Hg" means mercury."Pb" stands for lead.

21. Other important terms

21.1. SAXOPRINT may transfer its rights and obligations under a Contract to another organisation, but this will not affect Customer’s rights or SAXOPRINT‘s obligations under these Terms.

21.2. Customer may only transfer its rights or obligations under these Terms to another person if SAXOPRINT agree in writing. However if Customer is a consumer and has purchased a Product as a gift, Customer may transfer the benefit of the warranty to the recipient of the gift without needing to ask SAXOPRINT’s consent.

21.3. The Contract is between SAXOPRINT and Customer. No other person shall have any rights to enforce any of its terms. If Customer is a consumer, the recipient of any gift of a Product will have the benefit of SAXOPRINT’s warranty, but SAXOPRINT and Customer will not need their consent to cancel or make any changes to these Terms.

21.4. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

20.5. If SAXOPRINT (i) fails to insist that Customer perform any of its obligations under these Terms, (ii) does not enforce its rights against Customer, or (iii) delays in enforcing its rights against Customer, that will not mean that SAXOPRINT has waived its rights against Customer or that Customer does not have to comply with those obligations. If SAXOPRINT does waive a default by Customer, SAXOPRINT will only do so in writing, and this will not mean that SAXOPRINT will automatically waive any later default by Customer.

21.6. If Customer is purchasing as a consumer, these Terms are governed by English law. This means a Contract for the purchase of Products through the Website and any dispute or claim arising out of or in connection with it will be governed by English law. Customer and SAXOPRINT both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if Customer is a resident of Northern Ireland, Customer may also bring proceedings in Northern Ireland, and if Customer is a resident of Scotland, Customer may also bring proceedings in Scotland.

21.7. If Customer is purchasing as a business, these Terms are governed by English law. This means that a Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), will be governed by English law. Customer and SAXOPRINT both agree to the exclusive jurisdiction of the courts of England and Wales.


Date of documentation: September 2017


Customer can always check these terms on www.saxoprint.co.uk, also save them as a PDF and view the file permanently offline or print it at any time.

Download the General Terms and Conditions (PDF) of SAXOPRINT Limited